Senior-Led Cyber Risk Advisory Built for the Complexity of Cruise, Travel & Expeditions.

Most cyber risk advisors understand frameworks. Few understand the operational reality of a globally distributed fleet, ship-to-shore risk, or a brand built entirely on guest trust.
We do — because we’ve led from the inside.

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WHY THIS INDUSTRY IS DIFFERENT.

Safety-critical

Passengers, crew, and shipboard operations

Globally regulated

International jurisdictions and maritime compliance

Operationally intertwined

Ship-to-shore systems, vendors, and partners

Widely distributed

Fleets, ports, destinations, and global teams

Data-intensive

End-to-end passenger data ecosystems

Brand-sensitive

Where trust drives loyalty and revenue

Understanding this environment — not just in theory, but from years of operating inside it — is what makes the difference between advice that sounds right and advice that actually works.

What We Do

Cyber Risk & Operational Exposure

We assess cyber risk across corporate, maritime, and port environments — identifying vulnerabilities within complex, globally distributed operations and translating them into actionable business risk.

Includes:

Corporate, port, and ship risk assessments
Environment-specific risk analysis
Operational risk identification

Executive Risk Strategy & Program Design

We design and evolve cybersecurity programs aligned to business objectives, regulatory demands, and operational realities — enabling leadership to make informed, strategic decisions.

Includes:

Security Program Strategy
Roadmaps
Risk Management Program Creation
Executive Alignment

Governance & Risk Frameworks

We establish governance structures and risk frameworks tailored to each organization — ensuring clarity, accountability, and alignment without relying on generic, templated approaches.

Includes:

Policy architecture
Governance structures
Policy lifecycle
GRC program build

Operational Readiness & Executive Preparedness

We prepare organizations and leadership teams to respond effectively to cyber events through scenario-based exercises, impact analysis, and operational readiness planning.

Includes:

Tabletop Exercises (TTX)
Business Impact Analysis (BIA)
Incident Readiness
Leadership preparedness

THE CYBERSYNERGY MODEL

Cybersecurity is most effective when business, operations, technology, and partners work in alignment. We structure every engagement around five dimensions:

Business Alignment

Cyber strategy that speaks the language of the business.

Risk Intelligence

Turning complexity into clarity.

Operational Resilience

Built for how you actually operate — not how a framework assumes you do.

Trusted Partner Ecosystem

The right expertise, at the right time — carefully chosen.

Continuous Evolution

Cybersecurity that grows with your business and the threat landscape.

WHAT SETS US APART

Cyber Risk Expertise

We work at the strategic level — helping leadership understand what they’re actually exposed to, what it means for the business, and what to do about it.

Operational Fluency

Decades inside cruise lines, hospitality, entertainment, and sports. We understand how these businesses run — not how a framework assumes they do.

Executive Advisory

Cyber risk translated into clear, actionable insights for leadership teams and boards. No jargon. No generic recommendations.

Boutique Engagement Model

Selective partnerships. Deep understanding. Meaningful impact. We partner deeply, not broadly.

Curated Partner Ecosystem

Best-in-class technical partners, chosen for quality and alignment — not convenience.

About Cybersynergy

CyberSynergy was founded on a straightforward conviction: the best cyber risk advisory comes from people who have operated inside the environments they now advise. Not consultants who arrive with templated frameworks — but leaders who have built programs from the ground up, earned the trust of boards and executive teams, and understood firsthand what it means when the stakes are operational, not just theoretical.

That’s the experience we bring to the cruise, travel, and expeditions sector.

Jackie Diaz

Founder, CyberSynergy Consulting

Jackie Diaz is a strategic cyber risk advisor with over 30 years of leadership experience across the cruise, hospitality, entertainment, and sports sectors. She has built cybersecurity and GRC programs inside some of the world’s most complex organizations — including Disney Cruise Line (founding team), Royal Caribbean, the NFL, and Starwood Hotels — and partnered with the U.S. Department of Homeland Security on Super Bowl cyber readiness.

Royal Caribbean Disney Cruise Line NFL DHS Starwood Universal

Testimonials

"CyberSynergy guided the evolution of our entire security program and helped us select the right leader to own it. That's not a vendor. That's a partner. The partner you want when the stakes are real."

— Paulette Haedo, CIO, Azamara Cruises

"From day one, CyberSynergy brought the knowledge, experience, and a world-class team to tackle our most-pressing needs, with hands-on support to help us build and evolve our information security practice."

— Edmundo Farinas, Head of Information Security, Azamara Cruises

"CyberSynergy has been an outstanding partner in strengthening our organization’s cybersecurity posture. Their team brought structure, clarity, and expertise to the development of our cybersecurity program, including governance frameworks and policy design. The tabletop exercise they facilitated was particularly valuable—practical, engaging, and instrumental in preparing our leadership team for real-world scenarios. We highly recommend CyberSynergy to any organization looking to build or mature a robust cybersecurity program."

— Rita Sanchez, SVP IT, Lindblad Expeditions

Experienced. Trusted. Proven.

Senior-Led Cyber Risk Advisory Built for the Complexity of Cruise, Travel & Expeditions.

WHY THIS INDUSTRY IS DIFFERENT.

Understanding this environment — not just in theory, but from years of operating inside it — is what makes the difference between advice that sounds right and advice that actually works.

What We Do

Cyber Risk & Operational Exposure

Executive Risk Strategy & Program Design

Governance & Risk Frameworks

Operational Readiness & Executive Preparedness

THE CYBERSYNERGY MODEL

Business Alignment

Risk Intelligence

Operational Resilience

Trusted Partner Ecosystem

Continuous Evolution

WHAT SETS US APART

Cyber Risk Expertise

Operational Fluency

Executive Advisory

Boutique Engagement Model

Curated Partner Ecosystem

Jackie Diaz

Founder, CyberSynergy Consulting

We partner deeply, not broadly. If the fit feels right, let’s talk.

Request a Consultation